Front Office and Admissions Assistant

About the Role

Mirema School, a Christian institution in Nairobi, Kenya, is seeking a qualified Front Office and Admissions Assistant. The successful candidate will provide professional front office support, manage admissions processes, deliver excellent service to parents, learners, and visitors, and maintain accurate records and communication.

Key Responsibilities

• Welcome and register visitors, clients, officials, and guests while maintaining accurate records
• Listen to client queries or concerns, provide support, follow up on satisfaction, and escalate unresolved issues
• Monitor and respond to emails professionally, forward messages to relevant departments, and follow up on pending communications
• Answer phone calls courteously, provide accurate information, record messages, and ensure timely communication with clients
• Assist with new learner registration, opening day procedures, and parent orientation, including documentation and guidance
• Schedule placement assessments, coordinate with teachers, communicate with parents, and maintain assessment records
• Support learner clearance processes, track records, and maintain accurate reports for absenteeism and other front office activities

Required Qualifications

• Diploma or Degree in Office Administration, Secretarial Studies, Front Office Management, or Customer Service Management
• Minimum of 3 years of relevant experience in front office, admissions, or customer service roles

Required Skills

• Excellent communication and interpersonal skills
• Professional customer service skills
• Proficiency in MS Office and database management
• Ability to multitask and prioritize in a busy front office environment
• Professional demeanor and attention to detail