Front Desk Officer/Receptionist at Peoplelink Consultants Ltd

About the Role

A dynamic team at Peoplelink Consultants Ltd is expanding and looking for the right talent to join our front desk team in Nairobi, Kenya.

Key Responsibilities

• Courteously welcome guests and manage the full check-in/check-out process, accurately verifying reservations, identification, and payment details
• Handle all financial transactions including processing payments, preparing invoices, posting charges, and maintaining the front desk cash float
• Ensure all transactions, room assignments, and availability updates are accurately recorded and maintained in the Property Management System (PMS)
• Serve as the primary point of contact for guests, providing information on facilities, handling requests, and responding promptly and professionally to all inquiries or complaints
• Process room reservations via phone, email, and walk-in, and tactfully manage potential overbookings to maximize occupancy and ensure guest satisfaction
• Liaise effectively with all hotel departments (Housekeeping, Maintenance, etc.) to coordinate services, anticipate guest needs, and resolve issues quickly
• Maintain strict confidentiality of all guest and hotel information, adhering to data protection standards and hotel security/emergency protocols
• Maintain professional conduct and grooming standards at all times, ensuring proper shift handover and accurate logging of all important operational information

Required Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field
• Minimum 1–3 years of relevant experience in a hotel front desk, receptionist, or dedicated guest relations role
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Proven ability to handle stressful situations calmly and professionally
• Demonstrable good organizational and multitasking abilities
• Proficiency in MS Office and hotel management software (PMS)
• Fluency in English (knowledge of additional languages is a definite advantage)