Field Collection Agent at Newark Frontiers

Position Overview

The Field Collection Agent is responsible for ensuring monthly loan recovery targets are met through effective follow-ups on defaulted accounts. This role demands resilience, professional communication, and teamwork in executing recovery strategies. You will engage clients through calls, visits, and negotiations while retaining client loyalty and supporting operational insights.

Key Responsibilities

• Monitor and follow up on assigned defaulted accounts through calls, chats, and face-to-face visits, ensuring all interactions are logged in the system
• Plan and execute recovery strategies to ensure timely repayment
• Conduct skip-tracing and locate customers; recover loans or initiate collateral repossession when necessary
• Negotiate repayment plans while maintaining courteous and professional communication
• Participate in and support team collection drives
• Maintain strong customer relationships while enforcing loan recovery obligations
• Submit daily, weekly, and monthly collection reports
• Provide actionable market intelligence from branches
• Maintain strong working relationships with local law enforcement
• Adhere to recovery policies, procedures, and relevant laws
• Perform additional duties as assigned by the line manager