Deputy Lodge Coordinator- Hotel- Masaai Mara

Role Objective

Our client, a lodge in Amboseli & Maasai Mara, is seeking a Deputy Lodge Coordinator to support in managing lodge operations. The role focuses on ensuring exceptional guest experiences, smooth staff management, and efficient lodge performance across all departments.

Core Duties and Responsibilities

• Serve as the main point of contact for guests, welcoming and briefing them upon arrival
• Handle guest complaints, concerns, and special requests efficiently to ensure personalized experiences
• Assist in coordinating special events such as bush dinners, sundowners, celebrations, and other special occasions
• Supervise and maintain a high level of service in F&B, housekeeping, and safari activities
• Conduct daily room checks and walkthroughs of common areas to ensure impeccable cleanliness and functionality
• Work with the maintenance team to oversee repairs for furniture, fittings, and infrastructure (e.g., solar power systems and water filtration)
• Manage duty rosters and supervise teams across departments (waiters, housekeepers, guides, and porters)
• Conduct ongoing coaching and service excellence training in line with company culture
• Foster a positive and collaborative work environment
• Draft daily and monthly operational reports for the Lodge Manager
• Ensure the lodge adheres to Kenyan health and safety regulations (NEMA, public health) and liquor licensing requirements
• Act as a bridge between departments to ensure smooth operations

Qualifications

• Degree or Diploma in Hospitality Management or Tourism
• At least 3 years of work experience in a lodge in a supervisory position
• Proficiency in Microsoft Office
• Knowledge of hotel or lodge management systems (advantageous)

Key Competencies

• Financial awareness and ability to manage budgets
• Strong leadership skills
• High emotional intelligence
• Excellence in communication and interpersonal relations