Debt Recovery Officer at Caritas MFB

Job Purpose

To assist in executing debt recovery strategy in reducing the Non-Performing Accounts (NPA) portfolio while reporting on NPAs (Write offs, Collections, Security Cover, etc.) on a regular pre-determined basis.

Key Responsibilities

• Track outstanding debts and monitor account status
• Plan and execute course of action to recover owed money
• Locate and contact debtors through structured field visits
• Negotiate payoff deadlines and payment plans
• Enforce remedial measures such as restructuring or legal action as required
• Handle customer questions and complaints professionally
• Identify gaps in recovery systems and recommend solutions
• Build and maintain trust with debtors
• Update account status and database regularly
• Comply with legal requirements when legal action is necessary
• Maintain updated records of debtors unwilling or unable to pay and report to supervisor

Qualifications and Experience

• Degree in Business Management, Accounting, Finance, or Business Administration
• 2 years' work experience in a bank as a debt collector (preferred)
• Professional banking qualifications (preferred)
• Proven experience working with targets and tight deadlines
• Knowledge of relevant legal requirements

Required Skills

• Good knowledge of MS Office and databases
• Strong negotiation and persuasion skills
• Excellent interpersonal and communication skills
• Strong time-management skills
• Team player mentality
• High integrity and professional conduct