Customer Service Representative

We are seeking an experienced professional for this opening. Position Overview: Prepdia Kenya is a leading home tutoring company connecting parents and students with qualified tutors. We are seeking a Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional support to our clients, answering inquiries, resolving issues, and ensuring a smooth experience for both parents and tutors. Key Responsibilities: - Respond promptly and professionally to parent and tutor inquiries via phone, email, and chat. - Assist parents in booking tutoring sessions and managing schedules. - Maintain accurate records of interactions and update our internal systems. - Resolve complaints and issues efficiently, escalating when necessary. - Provide general information about Prepdia’s services and processes. - Collaborate with the sales and operations teams to improve service delivery. Requirements: - Minimum Bachelor’s degree in Education, Communication, Business Administration, or a related field. - Excellent communication skills (written and verbal) in English. - Strong problem-solving abilities and a customer-focused mindset. - Experience in customer service or support roles is an advantage. - Basic computer literacy: MS Office, email, and online platforms. - Ability to work independently and as part of a team. - Professional, patient, and organized.