Customer Satisfaction Agent/ Sales Support at Africa Safari Trips

About the Role

We are seeking a qualified candidate to join our team as a Customer Satisfaction Agent & Sales Support specialist. In this role, you will be the backbone of our customer experience, providing comprehensive support to safari travelers and managing critical operational tasks.

Key Responsibilities

• Provide 24/7 emergency support to customers during their safari travel
• Manage bookings and verify payments for on-ground operations
• Resolve safari-related complaints through collaboration with reservations and transport departments
• Follow established procedures for issue resolution and meet with customers to address major issues
• Process customer refunds as approved and directed

Required Qualifications

• Degree or Diploma in Travel & Tourism Management, Hospitality, or similar relevant field
• Minimum 2 years of experience in a similar customer service or sales support role
• Excellent knowledge of the tourism industry and current trends
• Strong knowledge of major safari destinations in Kenya
• Excellent communication skills with proficiency in English
• Fluency in French or Spanish (required)
• Strong critical thinking and problem-solving abilities