Customer Experience Analyst Intern at Nabo Capital

About the Role

We are hiring a Customer Experience Analyst Intern who can translate feedback into strategy, insights into improvement, and data into deeper trust.

You will analyze touchpoints, map experiences, and uncover what truly matters to our clients. This role focuses on designing exceptional experiences rather than simply managing complaints.

What You'll Do

• Analyze customer touchpoints and map user experiences
• Translate customer feedback into actionable strategies
• Convert data insights into meaningful improvements
• Identify key factors that drive client satisfaction and trust

About You

• Curious and analytical mindset
• Passionate about creating world-class customer experiences
• Eager to elevate service standards in the investment sector

Location

Nairobi, Kenya