Customer Care Executive

We are seeking an experienced professional for this opening. Key Responsibilities: - Welcome patients and visitors warmly and assist them with inquiries, directions and service information. - Handle patient concerns, complaints and feedback promptly and professionally. - Ensure patients understand hospital procedures, services and waiting time. - Manage incoming calls, emails and walk-in inquiries efficiently. - Collect patient feedback and contribute to service improvement initiatives. - Act as a liaison between patients and hospital departments to ensure smooth service delivery. - Comply with hospital policies, customer care protocols and safety standards. Minimum Qualifications - Diploma / Bachelors in Customer Service communication, Public Relations or equivalent related studies - Previous experience in customer care or front office services in a hospital or a healthcare setting is an added advantage - Computer Literate (MS Office and hospital information systems). - Professional appearance and positive attitude Key Competencies - Compassion and Empathy - Strong communication skills - Attention to detail - Teamwork and Professionalism - Time management and multitasking