## Title: Customer Service Assistant

This position offers a great opportunity for career growth in a customer-focused environment.

Deliver exceptional customer service by greeting, assisting, and responding promptly to customer inquiries across all channels
Resolve customer complaints and issues with empathy, patience, and timely follow-up, escalating when necessary
Maintain operational excellence, ensuring a clean, organized environment and accurate transaction processing
Collaborate effectively with team members and other departments to achieve shared goals and improve customer experience
Gather customer insights through calls and interactions, providing feedback to management to drive service improvements
Support sales initiatives and provide the "voice of the customer" in meetings, tracking customer interactions and trends

College Diploma or equivalent in a relevant field
Proven experience in a customer-facing role (retail, hospitality, call center, etc.)
Excellent verbal and written communication skills
Patient, empathetic, and positive attitude
Basic computer literacy and comfort with learning new systems
Proficiency in Excel and PowerPoint
Strong problem-solving and interpersonal skills

Customer Assistant at Sidai

Job description