Customer Assistant at Sidai

This position offers a great opportunity for career growth. Key Responsibilities - Deliver exceptional customer service by greeting, assisting, and responding promptly to customer inquiries across all channels. - Resolve customer complaints and issues with empathy, patience, and timely follow-up, escalating when necessary. - Maintain operational excellence, ensuring a clean, organized environment and accurate transaction processing. - Collaborate effectively with team members and other departments to achieve shared goals and improve customer experience.  - Gather customer insights through calls and interactions, providing feedback to management to drive service improvements. - Support sales initiatives and provide the "voice of the customer" in meetings, tracking customer interactions and trends. Qualifications & Skills - College Diploma or equivalent in a relevant field. - Proven experience in a customer-facing role (retail, hospitality, call center, etc.). - Excellent verbal and written communication skills. - A patient, empathetic, and positive attitude. - Basic computer literacy and comfort with learning new systems. - Proficiency in Excel and PowerPoint. - Strong problem-solving, and interpersonal skills. Check how your CV aligns with this job