Collections Check-off Manager

We are seeking an experienced professional for this opening. Role Overview Manages unsecured, employer-check-off loans by reconciling payroll deductions, engaging HR departments, and negotiating with defaulting employees. They ensure timely debt recovery, reduce portfolio delinquency, and maintain accurate records. Duties & Responsibilities – Checkoff Collections Checkoff Remittance Tracking & Processing

• Monitor receipt of monthly checkoff remittances from employers, county governments, or government departments.

• Record and update remittance payments in the loan management system accurately and on time.

• Verify that remitted amounts match employee deduction schedules and loan repayment plans.

Reconciliation

• Assist in reconciling employer remittance schedules with actual payments received.

• Identify shortfalls, overpayments, missing remittances, or misallocated funds.

• Prepare lists of exceptions and follow up with employers to resolve discrepancies.

Employer Relations & Communication

• Contact payroll officer to follow up on pending, delayed, or partial deductions.

• Support communication on new loan uptake, updated deduction instructions, or loan clearance notices.

• Provide courteous and professional support to employer partners to strengthen working relationships.

Client Account Updates & Support

• Update client loan accounts after remittance posting and ensure repayment status is current.

• Notify clients of remittance delays, arrears, or account irregularities when necessary.

• Assist clients in understanding their repayment status and address basic account queries.

Compliance & Documentation

• Prepare and maintain accurate records of deduction instructions, employer remittance schedules, and correspondence.

• Ensure checkoff forms and payroll instructions are properly completed and filed.

• Support compliance checks to confirm employer adherence to agreed deduction arrangements.

Reporting & Data Management

• Help generate daily, weekly, and monthly reports on checkoff collections performance, arrears, and employer compliance.

• Support data cleaning and updating in the loan management system (e.g., updating employer codes, staff lists, deduction categories).

• Assist in preparing presentations or summaries for management review.

Administrative & Team Support

• Support the collections team with filing, documentation, scanning, and general administrative tasks.

• Participate in internal meetings and contribute insights on trends observed in remittances or employer behaviour.

• Assist in special projects such as digitalizing checkoff processes ...