Collection Officer Logbook Product at Phoenix Capital

About the Role

A dynamic team is expanding and seeking a Collection Officer to join Phoenix Capital in Nairobi. In this role, you will be responsible for portfolio management, timely loan collections, client follow-ups, and business development through acquisition of new and repeat business.

Loan Collection and Recovery

• Monitor loan repayments and ensure timely collection from both new and existing clients
• Conduct follow-ups through phone calls, visits, and written communication for overdue accounts
• Negotiate repayment plans with delinquent clients in line with company policy
• Recommend appropriate recovery actions, including repossession or legal measures, for defaulted accounts
• Maintain accurate and up-to-date records of all collection activities

Portfolio Monitoring and Risk Management

• Track loan performance and identify potential defaults early
• Analyze delinquency trends and provide periodic reports on portfolio health
• Collaborate with the credit team to improve credit assessment and reduce default risks
• Conduct due diligence and verification visits for clients when necessary

Client Relationship Management

• Provide excellent customer service and maintain strong relationships to encourage prompt repayment
• Handle client concerns regarding repayments and provide guidance on restructuring where applicable
• Support client retention efforts through consistent communication and problem-solving

Reporting and Documentation

• Prepare daily, weekly, and monthly collection reports
• Maintain proper filing and record-keeping of all collection documents, repossession records, and payment plans
• Update the loan management system regularly with repayment and follow-up information

Asset and Repossession Management

• Coordinate repossession and disposal of collateral for defaulted loans in accordance with company policy
• Manage the sale of recovered assets to maximize recovery value
• Oversee maintenance and repair of repossessed assets