Client Relations Officer – Kisumu Branch at Mission for Essential Drugs and Supplies (MEDS)

Position Overview

Reporting to the Branch Manager, this position is responsible for establishing, developing, and nurturing lasting relationships with MEDS clients in the Western and Nyanza regions. The role supports customer satisfaction, promotes revenue growth, and contributes to the organization's strategic goals, mission, and financial sustainability.

Key Responsibilities

• Monitor staff productivity to enhance customer satisfaction and section performance
• Manage client order file records, ensuring proper accountability, archiving, retrieval, and disposal
• Prepare sectional reports for management decision-making
• Coordinate section activities to ensure smooth operations and customer satisfaction
• Prepare accurate documentation for clients to support management decisions and expand the client database
• Prepare and submit documentation to clients regarding quotation conversions to enhance growth and maintain competitive advantage
• Provide technical support for tender items to assist management and clients in making informed decisions
• Participate in converting quotations into orders to drive business growth
• Analyze customer requirements and coordinate processes to address them, ensuring timeliness and completeness
• Generate sales leads through customer engagement to foster business development
• Follow up with key clients to address account matters and ensure satisfaction and retention
• Coordinate, analyze, and address client concerns promptly to ensure satisfaction and organizational sustainability
• Prepare financial expenditure reports, request branch petty cash, and reconcile transactions to maintain accountability

Qualifications

• Bachelor's degree in Business Administration or related field