Claims Analyst at Liberty Life

Job Summary

The purpose of this position is to assess, process, and pay valid claims to ensure timely settlement within Liberty Life's claims management guidelines.

Key Responsibilities

• Process claims accurately and in a timely manner according to established guidelines to achieve customer service standards
• Analyze documentation submitted by clients to ensure credibility and compliance with Liberty claims processing guidelines
• Register all new claims promptly and acknowledge receipt
• Advise claimants on basic matters regarding their insurance coverage in relation to their claims
• Respond to internal and external claims inquiries concerning claims process, service providers, and proper form filing/completion
• Record all claims transactions
• Prepare claims registers and update various claims reports
• Maintain claims records according to Liberty guidelines on record management to ensure information accessibility and data integrity
• Maintain claims register accuracy
• Prepare quality reports in a timely manner for submission and review
• Reconcile claim reserves and paid claims
• Create and reconcile claims reserves and make reinsurance recoveries upon settlement for group risk
• Manage maturity and surrender suspense including premium refunds
• Process and disburse pension claims and related payments, including withholding taxes, trustees', and service providers' fees

Qualifications

• Bachelor's degree in Insurance or a business-related field
• Professional qualification in Insurance (LOMA, ACII, or AIIK)

Experience

• At least 2 years' experience in claims, pension administration, or underwriting role in the life insurance industry

Competencies

• In-depth understanding of life insurance operations and concepts