Call Center Co-ordinator at Lorenzo Drycleaners

About the Role

An established company is seeking a Call Center Coordinator to oversee customer communication channels, manage call center staff schedules, and ensure excellent client satisfaction.

Key Responsibilities

• Manage incoming and outgoing calls efficiently
• Supervise call center staff and ensure timely responses
• Monitor service quality and handle escalations
• Generate daily and weekly reports on customer interactions

Requirements

• Diploma or degree in Customer Service, Communication, or related field
• 2+ years of experience in a similar supervisory role
• Strong leadership and multitasking skills
• Excellent written and verbal communication abilities