## Title: Automotive Aftersales Trade Developer

About the Role

We are seeking suitably qualified candidates to join our team as an Automotive Aftersales Trade Developer based in Mlolongo, Nairobi. In this role, you will deepen aftersales growth through prospecting, lead generation, customer engagement, and sales across your assigned region. You will work closely with dealers to deliver an exceptional total ownership experience by ensuring customer satisfaction, maximizing vehicle uptime, generating revenue, and supporting business growth in the aftersales segment.

Key Responsibilities

Revenue Attainment

Achieve revenue targets per part line and overall revenue goals
Drive sell-out sales (revenue and SKU expansion) across assigned dealerships
Achieve or exceed dealer revenue targets through proactive planning and performance monitoring
Monitor conversion rates from the sales funnel

Customer Support

Support customer engagement through forums and feedback collection
Communicate information about new products to customers
Ensure adherence to CRM usage and route plans
Escalate customer issues to the dealer in a timely manner

Sales Operations

Ensure adherence to sales policies and procedures
Recommend process improvements
Collaborate in setting annual sales objectives for the territory

Reporting & Analysis

Collate daily target achievement data
Track and analyze monthly trends within assigned markets
Prepare dashboards for weekly reviews
Submit regular reports on territory performance, dealer metrics, and action plans

Market Intelligence

Monitor and report on competitor activities
Provide customer insights through identification and suggestion of parts or services that will meet their needs

Market Activation

Plan and execute ground marketing initiatives including road shows, market storms, and activations

Automotive Aftersales Trade Developers- Mlolongo at Sheer Logic

Job description