Assistant Food and Beverage Supervisor -Hotel- Masaai Mara

About the Role

We invite applications from suitably qualified candidates for the position of Assistant Food and Beverage Supervisor at our hotel in Nairobi, Kenya.

Core Duties and Responsibilities

• Supervise daily restaurant operations to ensure seamless functioning
• Maintain service standards by ensuring hygiene controls, housekeeping procedures, and food safety protocols are followed
• Liaise with Front Office and Reservation desk to ensure all booking details are properly covered
• Ensure high levels of customer satisfaction through excellent service and prompt, professional complaint handling
• Monitor operating supplies and stock levels; place orders and manage inventory to reduce spoilage, wastage, and pilferage
• Ensure compliance with food safety, hygiene, and sanitation standards
• Assist in training new staff on service standards, techniques, and operational procedures
• Manage food and beverage service staff including scheduling, duty delegation, and performance monitoring
• Enforce adherence to restaurant Standard Operating Procedures (SOPs)
• Coordinate with kitchen staff to ensure timely food preparation and delivery
• Perform opening and closing procedures as established for the restaurant
• Attend and contribute to all staff meetings, departmental trainings, and hotel-initiated trainings
• Conduct briefings on special events, menu specials, beverage promotions, and other relevant occurrences
• Check cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments, and service accessories; take corrective action as needed
• Address guest complaints and take immediate corrective action, escalating where necessary
• Prepare daily reports on restaurant activities, sales, and staff performance
• Maintain cleanliness, order, and ambiance of the restaurant at all times
• Perform other assigned reasonable duties and responsibilities

Location

Nairobi, Kenya