Assistant Food and Beverage Supervisor -Hotel- Amboseli

Core Duties and Responsibilities

• Supervise daily operations to ensure seamless restaurant functioning
• Maintain standards in the restaurant by ensuring hygiene controls, housekeeping, and procedures are followed
• Liaise with Front Office or Reservation desk to ensure all booking details are covered
• Ensure high levels of customer satisfaction through excellent service and prompt, professional handling of complaints
• Monitor operating supplies and stock levels; place orders and ensure proper inventory management to reduce spoilage, wastage, and pilferage
• Ensure compliance with food safety, hygiene, and sanitation standards
• Assist in training new staff on service standards, service techniques, and operational procedures
• Manage food and beverage service staff including scheduling, delegation of duties, and performance monitoring
• Enforce conformity to restaurant Standard Operating Procedures (SOPs)
• Coordinate with kitchen staff to ensure timely food preparation and delivery
• Perform opening and closing procedures established for the restaurant
• Attend and contribute to all staff meetings, departmental trainings, and hotel-initiated trainings
• Conduct briefings on special events, menu specials, beverage specials, and other relevant occurrences
• Check the cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments, and other service accessories; take corrective action where necessary
• Address guest complaints and take corrective action immediately, escalating where needed
• Prepare daily reports on restaurant activities, sales, and staff performance
• Maintain cleanliness, order, and ambiance of the restaurant at all times
• Perform other assigned reasonable duties and responsibilities