Trusted listing
Telesales Officer
Jubilee Insurance
Nairobi, Kenya
Permanent
Published 1 month ago · Expires 4 weeks from now
Job description
This vacancy presents a chance to join a leading organization.
Role Purpose:
- The Telesales Officer is responsible for converting leads into new business through proactive outbound calling, effective pipeline management, and accurate CRM usage, while supporting organizational strategy, operational excellence, and compliance with governance and risk standards.
- Conduct outbound cold calls to prospective customers using leads generated through the CRM system to drive lead conversion.
- Follow up on all leads and customer inquiries in a timely and professional manner to maintain a strong and active sales pipeline.
- Achieve assigned New Business Production targets in line with departmental goals.
- Maintain accurate, complete, and up-to-date customer records in the CRM, including call outcomes, follow-ups, and engagement history.
- Ensure consistent adherence to approved telesales scripts, processes, and service standards to deliver a positive customer experience.
- Contribute to revenue growth by meeting or exceeding individual sales targets and supporting overall business growth objectives.
- Track key sales metrics, including call volumes, lead conversion rates, and sales outcomes, to support data-driven decision-making.
- Provide regular sales reports and feedback to management, highlighting trends, challenges, and opportunities in lead engagement.
- Support the continuous improvement of telesales strategies by sharing market insights, customer feedback, and competitor intelligence gathered during customer interactions.
- Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
- Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
- Skills and Competency Development Index: 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
- Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
- Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
- Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.
- Comply with all company policies, r...