Team Lead, Customer Experience Journey Design at Access Bank Kenya

About the Role

We are seeking a dynamic and innovative professional to join our team as Team Lead, Customer Experience Journey Design. In this position, you will take the lead in shaping exceptional customer experiences and driving customer-centric strategies across all touchpoints.

What We're Looking For

You are a passionate professional with expertise in transforming customer touchpoints into memorable experiences. You will lead initiatives that elevate our customer experience journey and contribute to building lasting customer relationships.

Key Responsibilities

• Lead the Customer Experience Journey Design team
• Develop and implement customer-centric strategies
• Design and optimize customer touchpoints
• Transform insights into actionable experience improvements

About You

• Passionate about customer experience and journey design
• Dynamic and innovative thinking approach
• Proven leadership capabilities
• Customer-centric mindset