System Analyst at Jubilee Insurance

About the Role

An exciting opportunity has arisen for a motivated professional to join Jubilee Insurance as a System Analyst in Nairobi, Kenya.

Strategic Responsibilities

• Support digital transformation efforts by aligning the system with business growth objectives
• Participate in strategic projects by advising on system architecture and solution design
• Identify emerging technology trends that can enhance pensions servicing and reporting
• Enable innovation in internal user experience and pension system workflows

Operational Responsibilities

• Develop, test, and deploy functionalities using Oracle SQL, PL/SQL, and APEX
• Maintain core system operations, ensuring reliability and scalability of the system
• Execute and monitor interfaces and data flows including C2B and B2C portals
• Perform root cause analysis of issues and provide prompt resolutions
• Support business teams in system usage, report generation, and data queries
• Prepare system manuals and conduct internal system training sessions

Corporate Governance Responsibilities

• Ensure system development practices adhere to internal ICT policies and external regulatory frameworks (e.g., data privacy)
• Maintain proper documentation of system changes, releases, and incidents
• Liaise with Risk and Compliance to conduct regular audits and vulnerability assessments
• Manage vendor interactions ensuring SLAs are met and compliance enforced
• Contribute to risk identification and mitigation plans within technology initiatives

Culture and People Responsibilities

• Foster a culture of continuous improvement, collaboration, and knowledge sharing
• Mentor junior analysts or interns on systems usage and development practices
• Uphold Jubilee's values of customer centricity, integrity, and innovation in daily interactions
• Participate in internal workshops or learning sessions to upskill and support others
• Demonstrate ownership and accountability for system performance

Key Competencies

• Analytical Thinking and Problem-Solving: Ability to break down complex problems into manageable components