Software Engineer/Infrastructure Support Officer at Artemis Outsourcing Limited

Job Purpose

Global ID SA and Artemis Outsourcing are conducting the piloting of a multi-view vein-based biometric patient authentication system for the Kenya Health Information System. The Software Engineer / Infrastructure Support Officer will be responsible for providing technical support, ensuring system functionality, troubleshooting software and hardware issues, and supporting the integration of the biometric system into various Health Information Systems.

Key Responsibilities

• Provide first-line technical support for software and hardware-related issues
• Diagnose and resolve system performance issues and errors
• Assist in setting up and configuring biometric authentication devices
• Oversee the installation, configuration, and maintenance of IT infrastructure
• Support the integration of the biometric system with HIS
• Assist in testing and evaluating system functionality
• Work closely with developers to ensure software updates and patches are applied timely
• Train healthcare staff on system usage and troubleshooting basics
• Provide ongoing support to end-users and escalate complex issues as necessary
• Maintain logs of technical issues and resolutions
• Prepare regular reports on system performance and support activities

Required Qualifications & Experience

• Minimum of 5 years' experience in IT support, software engineering, or infrastructure management
• Proficiency in troubleshooting software and hardware issues
• Linux/Windows system administration
• Basic networking troubleshooting including TCP/IP, VLAN, and VPN
• Experience with Cloud and On-Premise deployments
• Experience with containerized applications and Docker
• Knowledge of Continuous Integration / Continuous Delivery basics

Desirable Qualifications

• Familiarity with Kenya's Health Information System (KHIS) and digital health technologies
• Experience with biometric authentication systems