Senior Sales and Accounts Manager at Timber World

About the Role

Timber World is seeking a dedicated Senior Sales and Accounts Manager to join our team. You will be passionate about building relationships, driving sales, and ensuring our clients' vision turns into exceptional, tangible results.

Key Responsibilities

Client Relationship Management

• Serve as the main point of contact for key customers
• Maintain clear, consistent communication on project timelines, updates, and progress
• Develop client confidence through regular updates and reporting
• Align client expectations with design, cost, and execution timelines
• Negotiate pricing, scope, and design changes with clients directly
• Manage and grow key client accounts through proactive engagement and follow-up
• Build long-term trust by educating clients on our design and build process

Project Coordination

• Collaborate closely with the Project Manager to ensure smooth project execution
• Support early-stage negotiations and handoffs for project delivery

Sales & Business Development

• Track business metrics including revenues, new acquisitions, deactivations, and engagement on a regular basis to ensure all meet set targets
• Maintain timely invoicing and collection
• Plan and execute promotional campaigns with carriers
• Identify and pursue new opportunities with both existing and prospective clients
• Spearhead tailored proposals, cost estimates, and presentations for clients
• Drive revenue growth by consistently achieving and exceeding sales targets
• Represent Timber World's craftsmanship and design excellence at client meetings, presentations, and industry events

What We're Looking For

• Strong background in sales and account management, ideally within a bespoke manufacturing or creative production environment
• Excellent communication and negotiation skills
• Proactive, self-driven professional who thrives in an environment with autonomy and responsibility
• Solid business acumen

Location

Nairobi, Kenya