Senior Relationship Manager, Islamic Banking - 2 Posts at National Bank of Kenya

Position Overview

This position is responsible for implementing Commercial & Corporate Islamic Banking Business Development initiatives. You will influence business growth by determining innovative solutions, leveraging best practices, and assimilating proven strategies to ensure exceptional customer experience and operational efficiencies.

Key Responsibilities

• Implement Islamic Banking Business Development initiatives in line with Bank strategy and business growth plans
• Work closely with Regional Management, Branch Management teams, and Credit Division to increase market share of the Islamic Banking segment in terms of customer numbers, products, service consumption, and revenues while proactively reducing the non-performing loan book
• Actively market and drive the uptake of Islamic Banking services and products to new and existing clients
• Identify opportunities for cross-selling of relevant products and services
• Ensure day-to-day client relationship management and engagement with customers to foster good and lasting business partnerships
• Identify and capitalize on new market opportunities to expand presence, competitiveness, and profitability by proactively selling Islamic Banking products and services within the assigned region
• Promote excellent customer experience by driving and advocating customer requirements through various bank functions to deliver high service standards
• Ensure full compliance with Islamic Banking standards and guidelines while adhering to the Bank's policies and procedures
• Collaborate with Branch Managers to drive account utilization and sustainable deposits
• Drive transactional income from Islamic Banking clients through effective customer service and cross-selling the Bank's products and services

Job Reference

NBK/RET/03/2025