## Title: Senior Customer Care Assistant

An exciting opportunity has arisen for a motivated professional to join Kenya Rural Roads Authority as a Senior Customer Care Assistant.

Guide and usher clients and visitors
Register, issue and maintain visitors passes
Renew and update visitors passes
Maintain customer records and data
Uphold the image and reputation of the Authority
Provide general feedback to customer inquiries, escalate and follow through on enquiries
Resolve matters arising from the Authority's stakeholders within the Customer Care Unit and escalate relevant cases for resolution
Receive and direct telephone calls
Maintain functional office telephone lines
Coordinate reception activities
Prepare annual training needs for the Customer Care Unit
Evaluate and analyze visitors' data and feedback to prepare quarterly reports

For appointment to this grade, an Officer must have:

Cumulative service period of nine (9) years' relevant work experience, three (3) of which should have been in the grade of Customer Care Assistant I or equivalent
Diploma in Communication, Public Relations, Customer Care, Hospitality Management, Business Administration, Business Management, Secretarial Management or its equivalent from an institution recognized in Kenya
Membership to a relevant professional body and in good standing where applicable
Proficiency in computer applications
Demonstrated merit and ability as reflected in work performance and results

Senior Customer Care Assistant at Kenya Rural Roads Authority

Job description