Senior Credit Officer at Tenwek Hospital

Job Purpose

Reporting to the Finance Manager, the Senior Credit Officer is responsible for overseeing the hospital's credit control operations, ensuring timely billing, efficient collection, and accurate reconciliation of accounts from all clients, including Social Health Authority (SHA), Corporate Insurers, and Private Entities. The role provides leadership to the Credit Team, enforces credit policies, mitigates financial risk, and ensures sustainable cash flow in line with the hospital's financial objectives and stewardship principles.

Key Responsibilities

Credit Control and Receivables Management

• Supervise end-to-end credit management processes including billing, invoicing, posting, collections, and reconciliations
• Monitor account performance and ensure timely collection of outstanding balances
• Liaise with Social Health Authority (SHA) and Corporate Insurance Providers to resolve claim discrepancies, denials, and delayed payments
• Oversee preparation and submission of accurate monthly debtors' aging analysis and performance reports
• Ensure all credit transactions comply with hospital policies and statutory requirements
• Recommend and implement strategies to minimize bad debts and optimize working capital

Leadership and Supervision

• Lead, mentor, and appraise a team of Credit Officers and Credit Clerks, ensuring high performance, teamwork, and accountability
• Allocate tasks and set performance targets aligned to departmental goals
• Conduct regular training and coaching to enhance team competency in credit management systems and customer service

Relationship and Stakeholder Management

• Maintain effective communication with internal departments (Billing, Claims, Finance, and Clinical Units) for smooth claim processing
• Build strong relationships with insurance companies, government agencies, and corporate clients to foster prompt settlements