Senior Business Process Analyst at Jubilee Insurance

Role Purpose

The Senior Business Process Analyst is responsible for identifying, documenting, analysing, and improving business processes through process review and reengineering initiatives. This role drives business efficiency through standardization and definition of process performance metrics to inform continuous improvement. You will work with cross-functional teams to achieve optimal business processes for the organization while managing systematic process changes with all stakeholders to ensure business operations remain consistent with updated processes.

Key Responsibilities

• Identify and document business processes across the organization
• Analyse and improve existing processes through review and reengineering initiatives
• Define and track process performance metrics
• Drive continuous improvement through process standardization
• Collaborate with cross-functional teams to optimize business processes
• Manage stakeholder communication throughout systematic process changes
• Ensure business operations align with updated processes

Academic Qualifications

• Bachelor's degree in business administration, IT, or related field
• BPM certification (Lean Six Sigma Green Belt or ABPMP) or experience with Kaizen
• Professional qualifications in Project Management and Change Management (advantageous)

Required Experience

• 5+ years cumulative experience, with 3+ years specifically in business process analysis, process documentation, and process automation/innovation/reengineering
• Detailed understanding of BPMN 2.0 mapping and flowcharts
• Detailed understanding of policy, processes, procedures, and operating instructions
• Knowledge of process improvement methodologies
• Strong collaboration skills across all organizational levels
• Excellent analytical, written, and verbal communication skills
• Strong attention to detail, problem-solving, and decision-making abilities
• Experience in the insurance industry or financial services sector (advantageous)