Sales Order Processing Validator at Kenya Builders & Concrete Co. Ltd

About the Role

This position offers a great opportunity for career growth within Kenya Builders & Concrete Co. Ltd. You will be responsible for ensuring the accuracy and compliance of all sales orders before system approval, maintaining data integrity across multiple platforms, and supporting smooth workflow operations.

Key Responsibilities

Order Validation & Accuracy Checks

• Review and validate all sales orders submitted by Sales Order Processors
• Verify customer details, product codes, quantities, prices, discounts, taxes, and payment terms before system approval
• Cross-check entries against quotations, approvals, and CRM (HubSpot) deal records to ensure alignment
• Flag and return incomplete or incorrect orders for correction with clear feedback

Data Integrity & Compliance

• Maintain high standards of data accuracy across ERP (iScala) and CRM (HubSpot) systems
• Ensure all documentation (LPOs, delivery notes, credit approvals, and quotations) are properly attached and auditable
• Monitor adherence to pricing controls, credit limits, and discount approval workflows
• Track recurring validation errors and escalate systemic or training issues to management

Workflow Support & Reporting

• Maintain a daily tracker of validated orders, rejections, and turnaround times
• Provide periodic reports highlighting trends, error rates, and recommendations for process improvement
• Liaise with Sales Order Processors, Sales Coordinators, and the Credit Control team to ensure smooth, compliant order flow
• Support process documentation, checklist updates, and SOP compliance audits

Key Performance Indicators

• Order Validation Accuracy: Percentage of orders approved without correction
• Turnaround Time: Average validation time per order
• Error Reduction Rate: Decrease in recurring order processing errors
• Compliance Score: Adherence to pricing, credit, and documentation policies
• System Data Integrity: Accuracy of CRM and ERP order linkages

Qualifications and Experience

• Diploma or bachelor's degree in business administration, sales, finance, or a related field
• Minimum 2 years' experience in sales administration, order processing, or data validation roles
• Familiarity with ERP systems (iScala preferred)