Regional Head - Retail at Jubilee Insurance

Role Purpose

The Regional Head of Retail will provide strategic leadership and operational oversight for the Retail Distribution business across Life and Health entities within the Group (Kenya, Uganda, and Tanzania). The role is responsible for driving retail growth, optimizing distribution performance, strengthening agency productivity, and ensuring sustainable value creation across markets. The role will equally focus on building retail synergies between Life and Health, ensuring cohesive market execution, seamless processes, and consistent customer experience across all three countries.

Strategic Leadership and Business Growth

• Develop and implement a Regional Retail Distribution Strategy covering both Life and Health lines, with clear revenue, persistency, retention, and productivity objectives across Kenya, Uganda, and Tanzania
• Drive ANP growth by developing competitive market propositions, strengthening sales capabilities, and deepening customer engagement strategies
• Lead the revamp of incentive schemes to reward performance, drive retention, and inspire excellence among agents and branch sales teams
• Embed a robust sales forecasting, monitoring, and performance review framework, ensuring data-driven decision-making across the retail network
• Champion cross-entity retail synergies to ensure alignment of sales targets, product propositions, and service standards between Life and Health businesses

Agency Channel Excellence

• Lead the recruitment, onboarding, and retention of high-caliber agents to achieve aggressive market coverage and business penetration goals
• Oversee the development and implementation of an Agent Activation Framework to ensure consistent productivity and minimize dormant agents
• Institutionalize agency training programs focused on sales mastery, product knowledge, ethics, and customer experience excellence