Quality Assurance Assistant – Kisumu Branch at Mission for Essential Drugs and Supplies (MEDS)

About the Role

The Quality Assurance Assistant will report to the Branch Manager and be responsible for ensuring that all health products and technologies delivered to the branch adhere to established quality standards. This role involves inspecting inbound consignments and investigating quality-related complaints to achieve customer satisfaction.

Key Responsibilities

• Inspect inbound health products, technologies, and client returns to verify they meet established quality standards and recommend their release to achieve customer satisfaction
• Investigate quality-related complaints by evaluating the products involved to address issues and enhance customer satisfaction
• Sample and evaluate medical devices to confirm they meet set specifications and comply with relevant standards
• Collect samples from the warehouse according to the approved sampling plan and analyze them to ensure they meet specifications
• Update suppliers' performance records with details of non-conforming products using the performance tool to improve supplier quality and performance
• Maintain custody of quality assurance records by organizing and filing documents in their respective folders to ensure proper documentation

Required Qualifications

• Diploma in Pharmacy, Nursing, Medical Laboratory, Clinical Medicine, or related field
• Active enrollment with relevant professional body such as Pharmacy and Poisons Board of Kenya, Clinical Officers Council, Nursing Council of Kenya, or The Medical Laboratory Technicians and Technologist Board
• Minimum 3 years of experience with pharmaceutical and non-pharmaceutical products

Required Skills and Competencies

• Technical Knowledge: Good Manufacturing Practices (GMP), World Health Organization (WHO) standards, and Good Distribution Practices (GDP) guidelines
• Functional Skills: Communication, problem-solving, analytical thinking, innovation, and interpersonal skills
• Personal Attributes: Self-driven, high level of integrity, and commitment to quality