## Title: Product Owner – Communication Solutions

About the Role

We are seeking a Product Owner to lead the development and enhancement of our communication solutions portfolio. This role bridges the gap between business stakeholders, development teams, and customers, ensuring that our communication products deliver exceptional value, scalability, and reliability.

You will define product vision, prioritize features, and work closely with engineering and commercial teams to drive product success across our comprehensive suite of communication tools.

Communication Solutions Portfolio

WhatsApp Business APIs
Bulk SMS
Bulk Email
USSD
Interactive Voice Response (IVR)
Call Center Solutions
Infrastructure as Code (IaC)

Key Responsibilities

Product Strategy & Vision

Define and communicate the product vision, roadmap, and strategy for communication solutions
Conduct market research to identify trends, customer needs, and competitive positioning
Align product development with business goals, ensuring scalability and profitability

Stakeholder & Customer Collaboration

Work closely with enterprise clients, commercial teams, and customer support to gather feedback and refine product features
Engage with telecommunications service providers and technology partners to ensure seamless integrations
Translate business requirements into clear user stories, acceptance criteria, and technical specifications

Agile Product Ownership

Prioritize and manage the product backlog in collaboration with Scrum teams
Lead sprint planning, backlog grooming, and retrospectives to ensure timely delivery
Ensure that development efforts align with compliance, security, and regulatory standards

Technical & Operational Oversight

Drive innovation in cloud communications, API integrations, and automation
Work with DevOps and engineering teams to implement Infrastructure as Code (IaC) for scalable deployments
Monitor product performance, uptime, and SLAs for high-availability systems

Location

Nairobi, Kenya

Product Owner – Communication Solutions at Roamtech

Job description