Patient Relationship Officer and Care Manager at Premier Hospital

Job Purpose

Reporting to the Marketing and Business Development Manager, the Patient Relationship Officer and Care Manager will be responsible for ensuring a positive patient experience by managing patient interactions, addressing concerns, and coordinating comprehensive care plans. This role involves acting as a liaison between patients, healthcare providers, and administrative staff to ensure the highest standards of patient care and satisfaction.

Main Duties and Responsibilities

Patient Relationship Management

• Serve as the primary point of contact for patients and their families throughout their care journey
• Address patient inquiries, concerns, and complaints in a timely and professional manner
• Build and maintain strong relationships with patients, fostering trust and ensuring a positive experience
• Monitor patient satisfaction levels and implement strategies to improve the overall patient experience

Care Coordination

• Develop, implement, and monitor individualized care plans in collaboration with healthcare providers
• Coordinate patient care activities, including scheduling appointments, follow-ups, and coordinating with specialists
• Ensure continuity of care by keeping patients informed about their treatment plans and any changes in their care

Communication

• Act as a liaison between patients, families, healthcare providers, and other hospital departments
• Facilitate clear and effective communication between all parties involved in patient care
• Provide patients and families with information about available services, treatment options, and support resources

Documentation and Reporting

• Maintain accurate and up-to-date records of patient interactions, care plans, and outcomes
• Prepare reports on patient satisfaction, care outcomes, and other relevant metrics for management review
• Ensure all patient information is handled confidentially and in compliance with relevant laws and regulations