Operations & Marketing Officer at People FOCO

About the Company

Metropol Security Services Ltd is a leading private security firm offering professional alarm systems and access control solutions, manned guarding, dog patrols, and back-up response solutions. With operations distributed across 10 regions, each overseen by regional managers, the company is embarking on an ambitious 5-year growth strategy.

Role Purpose

The Operations & Marketing Officer will provide strategic and hands-on leadership in both operations and business development. This role combines supervision of field operations with aggressive marketing activities aimed at growing client accounts, strengthening service delivery, and enhancing the company's market position.

This position requires a self-driven leader capable of managing multiple teams, improving operational standards, and generating meaningful business growth.

Key Responsibilities

Operations Management

• Provide leadership and oversight to guards, ensuring smooth day-to-day operations
• Develop and enforce standard operating procedures (SOPs) for guarding, dog patrol, and alarm response services
• Conduct regular site visits, audits, and spot checks to ensure service quality and guard performance
• Ensure optimal deployment and utilization of guards, dog units, and response teams
• Manage scheduling, discipline, performance appraisal, and welfare of field staff
• Coordinate recruitment needs with HR to support the company's growth strategy
• Resolve operational issues promptly and maintain high client satisfaction

Marketing & Business Development

• Develop and execute marketing strategies to grow the company's client base across all services
• Identify and pursue new business opportunities, including corporate, residential, commercial, and industrial clients

Location

Nairobi, Kenya