Network Platform Consultant

The consultant will: - Conduct a technical landscape review of community and network platforms. - Facilitate stakeholder workshops and interviews with staff, network members, - Healthy Ageing Platform members, supporting members and other relevant groups. - Produce a user needs analysis covering feature expectations, accessibility requirements, multilingual needs, low-bandwidth considerations and workflow preferences. - Review and map integration requirements with Microsoft 365, Teams, Salesforce, Mailchimp and other HelpAge tools. - Engage with at least three external peer networks (e.g, GNDR, WHO Knowledge Action Portal, START Network, HelpAge Knowledge Platform) for benchmarking and insights. - Assess data protection, governance, moderation and access needs in line with GDPR, and develop draft frameworks. - Develop a platform architecture blueprint, outlining recommended configurations and functional modules. - Ensure the Phase 2 scope and technical workplan are fit for purpose, including development requirements, user journeys, integrations, hosting, security and performance expectations. - Provide an implementation roadmap with milestones, dependencies and risk analysis. Phase 2: Development and Rollout Upon approval of Phase 1 deliverables, the consultant will: - Build the HelpAge Network Platform according tthe approved architecture and requirements. Priority areas include: - Single Sign-On - Integration with Microsoft 365, Teams, Salesforce and Mailchimp - Knowledge Hub and resource library - Conduct testing cycles, including user acceptance testing (UAT) with staff and network members. - Provide training materials, onboarding guides and platform documentation. - Support pilot testing, rollout and early adoption. - Ensure a sustainable handover, including maintenance expectations, technical manuals and a support setup for post-launch continuity. Required Qualifications: and Experience The consultant/agency should have: - 5+ years’ experience in digital ecosystem scoping, user journeys and platform architecture. - Proven experience in designing, developing or implementing community or membership platforms, ideally for INGOs or international networks. - Expertise in platform configuration, user management, multilingual navigation and mobile-friendly design. - Strong technical knowledge of Salesforce integration (HelpAge Connect), Teams, APIs and Single Sign-On solutions. - Experience with live chat, discussion forums and content repositories, including moderation and access tiering