Marketing & Program Operations Intern at Centonomy

About the Role

Centonomy seeks a dedicated individual to support the smooth day-to-day operations of the Centonomy Personal Financial Management and Centonomy Entrepreneur programs. The Marketing & Program Operations Intern will play a critical role in client engagement, participant data management, and operational coordination to ensure an excellent client experience and efficient program delivery.

This role requires a detail-oriented, proactive, and people-centered individual who is confident in engaging clients, tracking program activities, and ensuring that information flows effectively across teams.

Key Responsibilities

Client & Participant Engagement

• Contact deferred students for both Centonomy 101 and Centonomy Entrepreneur programs to encourage reactivation and completion
• Follow up with clients who have signed up but not yet made their first payment to support onboarding and timely conversion
• Track and record all follow-up activities, maintaining an organized record of communications and outcomes
• Escalate complex or sensitive cases to Program Managers for next-level intervention
• Support client communication during and after program activities to ensure a positive participant experience

Attendance & Data Management

• Support in preparing and updating class calendars and writeups for each program intake, ensuring accuracy and visibility on the organization's calendar app
• Track attendance and support live class coordination
• Liaise with Client Relations to maintain accurate participant records, including attendance, deferral information, and progress tracking
• Input and update information in designated tracking systems to support analysis and reporting
• Ensure all data is handled with confidentiality and in compliance with Centonomy's data management policy