Manager, Transaction Cards & ATMs

Position Overview

We are seeking an experienced professional for the Manager, Transaction Cards & ATMs position. This role is responsible for planning, developing, and implementing appropriate product and technology solutions for the Card Issuing business across personal and business banking value chains, as well as overseeing the overall strategy of the bank's ATM network.

Job Reference No: NBK/RET/04/2026

Key Responsibilities

• Develop new products and drive prepaid and debit card acquisition and marketing plans in line with card business strategy
• Optimize onboarding of new debit and prepaid customers
• Define and plan debit and prepaid card product enhancements to promote issuance and usage
• Engage key retailers and strategic partners to drive debit and prepaid sales and card utilization through their outlets
• Manage relationships with high-net-worth card customers, institutions, and third parties involved in offering card products
• Implement internal and external product awareness campaigns for transaction card products
• Develop and agree on key performance indicators (KPIs) for each card product, measure results against KPIs, and develop action plans to address shortfalls
• Oversee customer service and complaints management
• Develop and implement strategies to enhance profitability through effective risk management practices
• Collaborate with cross-functional teams to ensure seamless integration of new products and services into the existing portfolio
• Monitor regulatory compliance and adjust policies as necessary to maintain adherence to industry standards
• Oversee the overall strategy and functionality of the bank's ATM network
• Administer the bank's Automated Teller Machine (ATM) products, services, and related systems by working closely with internal and external stakeholders
• Provide regular reports on portfolio performance, including key metrics such as usage activity and revenue

Education & Professional Qualifications

• Bachelor's degree in a relevant field

Required Skills & Experience

Additional details regarding required skills and experience are to be confirmed.