Manager Mobile Banking at Family Bank Ltd

Job Purpose

The objective of this role is to drive the adoption of the bank's digital solutions, including mobile banking, among customers and in the market. The role focuses on delivering and promoting the bank's digital solutions while ensuring they remain relevant and address customers' daily lifestyle needs. Success will be measured by growth in transaction volume, deposits, virtual loan uptake, and revenues generated through digital solution adoption and usage.

Key Responsibilities

• Achieve revenue targets, profitability, and growth as per agreed budgets
• Drive adoption and usage of the bank's mobile solutions, including Bank Apps, Social, STK solutions, and USSD solutions across different customer segments and channels (Lipa na Family merchants, Bank agents, ATMs, Billers, and other options)
• Manage the Digital P&L and Balance Sheet delivery, including product pricing, revenue leakage prevention, and mobilizing targeted deposits through digital solutions
• Formulate and implement business, marketing, and promotional strategies aligned with overall Retail Banking business goals
• Oversee tracking and proper allocation of revenues to the unit
• Manage unit costs, including product, channel, and digital banking expenses in line with approved budgets
• Manage fee structures, NPLs, and minimize revenue leakage
• Optimize Retail Business by lowering costs through automation and digitization of retail products, processes, and services
• Define and deliver segment-led product, channel, and digital banking customer value propositions