Junior Underwriter Client Support

Role Purpose

Responsible for timely set-up, renewal, servicing, and support of insurance schemes on ACTsure, including documentation and management. Handle client and intermediary queries on existing schemes. Provide dedicated and comprehensive service to intermediaries and clients with a proactive approach to ensure business retention by meeting service timelines while strictly adhering to underwriting guidelines and controls.

Key Responsibilities

Operational

• Ensure accurate membership set-up and benefits configuration
• Issue acceptance letters promptly to clients and intermediaries
• Process and dispatch premium invoices and renewal/commencement schedules
• Manage membership details in ACTsure system
• Ensure timely and accurate policy maintenance
• Communicate with intermediaries, clients, and Relationship Managers
• Issue and dispatch policy documents on schedule

Corporate Governance and Compliance

• Ensure compliance with regulatory requirements, underwriting standards, and company policies
• Adhere to ethical practices in all activities
• Stay informed about applicable laws and regulations, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) requirements
• Comply with Data Protection laws and regulations
• Understand and follow internal company policies and procedures

Policy and Risk Management

• Regularly review and update underwriting policies and guidelines
• Reflect industry changes in policy updates
• Mitigate operational and compliance risks