IT Systems & Support Officer at St John Ambulance

Position Overview

St John Ambulance seeks a skilled and proactive IT Systems & Support Officer to join our team in Nairobi. This pivotal role involves managing and maintaining the organization's IT systems, networks, and infrastructure. The ideal candidate will provide technical support, ensure data security, and drive digital transformation across departments. This position offers excellent opportunities for career growth.

Key Responsibilities

Technical Support

• Provide timely technical assistance to staff, resolving hardware and software issues
• Troubleshoot and support end-users to ensure minimal downtime

Network Administration

• Configure and maintain LAN/WAN networks
• Monitor network performance and implement security measures

Hardware & Software Management

• Install, upgrade, and maintain IT equipment and applications
• Manage inventory and ensure regular system maintenance
• Customize and maintain software to meet organizational needs

Data Security

• Enforce data protection protocols and conduct regular backups
• Ensure robust data recovery systems are in place

System Administration

• Administer servers (file, email, database)
• Manage user accounts and access controls

IT Policies & Procedures

• Review and update IT policies to align with industry standards
• Promote staff awareness on IT security and best practices

IT Infrastructure

• Oversee infrastructure upgrades including cabling and hardware
• Recommend and implement technology improvements

Security & Compliance

• Stay updated on cybersecurity threats and mitigation strategies
• Ensure compliance with data protection laws and maintain accurate IT documentation

Systems Development & Automation

• Automate paper-based workflows across departments (HR, Finance, Fleet, Dispatch, Training)
• Develop and maintain databases and digital tools
• Collaborate with teams to translate needs into IT solutions

Training & Capacity Building

• Train staff on new systems and digital tools