ICT Officer

This vacancy presents a chance to join a leading organization. - We are a Christian School seeking a qualified ICT Officer to implement ICT policies and standards, manage network and infrastructure systems, maintain school databases, and provide technical support for servers, applications, and related systems. Key Responsibilities: - LMS and academic management - Execute daily Mzizi tasks for exams, attendance, and student records. - Troubleshoot system issues and escalate unresolved technical problems to the HOD ICT Support. - Access and security - Manage user accounts following the principle of least privilege and maintain activity logs. - Monitor systems for alerts and conduct regular security scans to ensure data protection. - Technical and parent support - Resolve tier 1 hardware and software queries for staff and learners. - Provide remote assistance to parents after verifying identities to ensure secure portal and app access. - Infrastructure and network - Perform daily checks on network uptime and security logs while applying firewall updates. - Repair hardware and escalate bandwidth concerns when utilization exceeds 70 percent. - Asset and lifecycle management - Maintain an updated ICT asset register through tagging and regular physical audits. - Test software patches in staging and monitor service provider performance against SLAS. - Financial and resource control - Track departmental expenses against the budget and report any variances. - Optimize resource usage and recommend measures to reduce ICT-related costs. - Reporting and compliance - Submit daily, weekly, and monthly reports on inventory, incidents, and system utilization. Requirements: - Bachelor's Degree in Information Technology/Computer Science/Computer Engineering/ Business IT/Software Engineering/ICT project management. - 3 years relevant experience. - Membership with the computer society of kenya. - Valid certificate of good conduct.