Head of Fleet Operations at Greenwheel

About the Role

As Greenwheel scales its operations across Kenya, the Head of Fleet Operations will lead the strategic and operational delivery of vehicle performance, maintenance and partner engagement systems. This role will oversee four core functional areas: Incident Response Centre, Emergency Response, Maintenance and Site Supervision, with a strong emphasis on uptime, road safety and cost efficiency.

Key Responsibilities

• Lead Kenya's fleet operations strategy, ensuring alignment with regional roadmap and supporting rapid scale-up of operations
• Oversee maintenance operations, including mobile repair units, centralized workshops, spare parts availability and preventive maintenance scheduling guided by IoT and fault-trend data
• Provide strategic leadership to the 24/7 Incident Response Centre (IRC), setting service standards, escalation protocols and quality controls to ensure timely and accurate triaging of incidents
• Manage Emergency Response and Asset Recovery teams, ensuring safe handling of breakdowns, accidents, rider safety cases and repossession operations through strong coordination and documentation
• Drive operational visibility by monitoring fleet performance dashboards, incident patterns, cost drivers and field intelligence to optimize efficiency and decision-making
• Ensure robust site operations, including depot safety, security, regulatory compliance and alignment with national transport and road safety requirements
• Manage partnerships with OEMs, vendors, NTSA, insurance providers, local government and police authorities to strengthen policy alignment and operational support
• Hire, lead and develop high-performing fleet teams, embedding strong KPIs, coaching practices and cross-functional collaboration rituals

Requirements

• Bachelor's degree in Engineering, Transport Management, Business or related field
• 5+ years of experience in fleet, mobility or logistics operations