Head of Client Relationships at HR Fleek

About the Role

HR Fleek seeks a dedicated professional to lead client relationships and drive business growth. In this strategic position, you will develop and implement firm-wide client relationship strategies while building and nurturing long-term partnerships with key stakeholders.

Key Responsibilities

• Develop and implement a firm-wide client relationship strategy aligned with business objectives
• Build and nurture long-term relationships with key clients and stakeholders
• Collaborate with partners to identify new business opportunities and expand service offerings
• Oversee and support the Business Development team in delivering pitches, proposals, tenders, and other client-facing initiatives
• Provide coaching and guidance to partners and senior staff on client engagement, retention, and growth strategies
• Monitor client satisfaction, gather feedback, and implement initiatives to enhance client experience
• Track market trends and competitor activity to inform client strategy and positioning
• Lead and mentor a high-performing team to ensure effective execution of client strategies
• Report on client relationship performance, key accounts, and business development metrics to the Executive Committee

Required Experience

• Extensive experience in professional services, preferably within a legal or consulting environment
• Proven track record in client relationship management, business development, and strategic account management
• Experience managing and mentoring a team
• Understanding of the Kenyan legal market, regulatory environment, and client expectations (highly desirable)

Required Skills

• Strong leadership and team management skills
• Excellent interpersonal, communication, negotiation, and influencing skills
• Ability to work closely with senior partners and other stakeholders to achieve strategic objectives
• Analytical and strategic thinking with the ability to translate insights into actionable strategies

Location

Nairobi, Kenya