Guest Relations Executive at Fanisi HR Solutions

About the Role

We are seeking a warm, polished, and service-oriented Guest Relations Executive to deliver exceptional client experiences in a luxury spa environment. The ideal candidate will ensure that every guest feels valued, relaxed, and well taken care of — from the moment they arrive until they leave.

Key Responsibilities

• Welcome and greet guests warmly, ensuring a professional and inviting atmosphere
• Manage appointment bookings, cancellations, and client follow-ups efficiently
• Maintain accurate client records and ensure confidentiality at all times
• Provide information about spa services, products, and promotions to clients
• Handle guest feedback and complaints with empathy and professionalism
• Coordinate with therapists and service teams to ensure smooth daily operations
• Monitor cleanliness, presentation, and ambiance in all guest areas
• Process client payments, issue receipts, and assist with administrative duties

Qualifications & Experience

• Diploma or Certificate in Hospitality, Customer Service, or Business Administration
• Minimum of 1 year experience in a customer-facing role (preferably in a spa, salon, or hospitality environment)
• Excellent communication and interpersonal skills
• Presentable, courteous, and confident in handling guests
• Proficient in MS Office and comfortable using booking or POS systems
• Ability to multitask, stay organized, and maintain calm under pressure

Personal Attributes

• Strong attention to detail and service excellence
• Warm personality with a professional demeanor
• Positive attitude and team player
• High integrity and discretion when dealing with client information