Front Desk Agent

We are looking for a Front Office Agent responsible for increasing customer satisfaction by providing efficient, prompt and courteous Front Office services connected with arriving, in-house and departing guests. Key Responsibilities: - Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure - Responds to guest requests for information about the hotel and its surroundings - Allocates rooms and issues appropriate keys - Follows-up and verifies arrivals by updating registration cards ensuring correct spelling of guest's name, addresses and method of payment - Handles incoming guest room reservations - Utilizes yield management to maximize room revenue - Minimizes loss of revenue by adhering to all established credit policies and procedures - Communicates effectively with guests, colleagues, and supervisors - Demonstrates teamwork by co-operating and assisting colleagues as needed - Communicates open and closed dates, availability and condition of rooms to the Front Office Team Leader - Keeps effective key control as per relevant policies and procedures in place - Uses the ABC (Attitude, Behavior & Conflict) approach to respond to negative comments and complaints - Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests Required Qualifications: - Diploma or bachelor's degree in Tourism/Hotel Management or its equivalent - 2+ years of experience, preferably in a 4-Star or 5-Star Hotel - Strong communication and problem-solving abilities - Ability to work cohesively and collaboratively as part of a team - Presentable, well spoken individual