FOSA Manager at Kimisitu Sacco

Position Overview

Kimisitu Sacco seeks a dedicated FOSA Manager to lead all aspects of the FOSA business as a stand-alone profit center. Reporting to the Chief Executive Officer, you will be responsible for delivering business growth through attractive product offerings and effective operations management, while ensuring customer satisfaction and full compliance with internal and regulatory requirements.

Core Responsibilities

Business Growth

• Develop, implement, and execute strategic marketing plans to attract new customers and retain existing ones
• Prepare and coordinate the implementation of FOSA marketing plans to meet established business growth targets
• Conduct market research on new products and services, including competitor analysis, to identify emerging customer needs and demands
• Gauge customer satisfaction and recommend product or service improvements
• Monitor member satisfaction and ensure that customer suggestions, complaints, and feedback are recorded and addressed
• Prepare monthly reports on product and service consumption and advise the CEO on the effectiveness of FOSA business growth strategy

FOSA Operations and Reporting

• Supervise FOSA activities to ensure efficient and effective utilization of FOSA assets and funds
• Implement organizational policies at the FOSA level by developing and implementing procedures and processes for smooth operations
• Advise the Credit Committee on credit risk and other aspects of the FOSA business
• Prepare comprehensive reports including reconciliation of ledgers, overdrawn accounts, liquidity reports, gross interest margin analysis, deposit growth projections, account status tracking, deposit maturity dates, and product performance
• Maintain updated records of FOSA assets and liabilities