Direct Sales Executive (Home Broadband)- Nairobi

About the Role

A reputable organization seeks a dedicated individual to drive customer acquisition and sales growth in the home broadband sector across the Nairobi market.

Key Responsibilities

• Ensure compliance with customer acquisition and onboarding processes, including KYC requirements and customer education on service top-ups
• Collaborate with Line Manager to develop, execute, and monitor sales initiatives in assigned area
• Track adherence to SLAs on acquisition and onboarding
• Recover devices from non-compliant customers
• Provide first-level support with on-ground troubleshooting and resolution of customer issues
• Escalate customer and network issues that cannot be resolved at first level
• Conduct daily collation of target achievement
• Track and analyze monthly trends within assigned markets
• Prepare dashboards for weekly reviews
• Prepare ad-hoc reports as required
• Monitor and report on competitor activities
• Provide customer insights and identify products or services that meet customer needs
• Plan and execute on-ground marketing initiatives including road shows, estate activations, and mall promotions

Required Qualifications

• Graduate degree or Diploma in Business Administration or equivalent qualification
• 1+ years of outdoor sales experience (preferably in the telecom industry, but not mandatory)
• Commercial acumen with understanding of the competition landscape, devices, packages, and commission schemes
• Tech savvy with knowledge of solutions across both 5G and Fixed Wireless Services
• Resilience and ability to deliver against stretch targets
• Strong entrepreneurial spirit

Preferred Qualifications

• Understanding of telecom/fixed wireless trends