Direct Sales Executive (Home Broadband)- Kisumu

About the Role

This vacancy presents an opportunity to join a leading organization as a Direct Sales Executive focused on home broadband services in the Kisumu market.

Key Responsibilities

• Ensure compliance with customer acquisition and onboarding processes, including KYC verification and customer education on top-up services
• Collaborate with your Line Manager to develop, execute, and monitor sales initiatives in your assigned area
• Track adherence to SLAs on acquisition and onboarding
• Recover devices from non-compliant customers
• Provide first-level support with on-ground troubleshooting and resolution of customer issues
• Escalate customer issues that cannot be resolved at first level
• Escalate network issues to appropriate teams
• Compile daily target achievement reports
• Track and analyze monthly trends within assigned markets
• Prepare dashboards for weekly management reviews
• Prepare ad-hoc reports as required
• Monitor and report on competitor activities
• Provide customer insights and identify products or services that meet their needs
• Plan and execute on-ground marketing initiatives including road shows, estate activations, and mall promotions

Required Qualifications

• Graduate degree or Diploma in Business Administration or equivalent qualification
• 1+ years of outdoor sales experience (preferably in the telecom industry, though not mandatory)
• Commercial acumen with understanding of the competitive landscape, devices offered, packages, and commission schemes
• Tech-savvy with knowledge of solutions across 5G and Fixed Wireless Services
• Resilience and ability to deliver against stretch targets
• Strong entrepreneurial spirit

Preferred Advantages

• Understanding of telecom and fixed wireless industry trends