Diesel Injection Technician at Emerge Egress Consulting

Role Objective

Our Engineering client in Nairobi deals in heavy machinery spare parts, accessories, and fittings in the manufacturing, oil and gas industry. We are seeking a qualified Diesel Injection Technician who is competent and able to work with various brands of injector pumps and related equipment.

Core Duties and Responsibilities

• Provide hands-on technical expertise regarding injector pumps and parts
• Inspect, repair, and maintain injectors according to standard repair procedures
• Perform tests and conduct routine maintenance and servicing on injectors
• Assist in testing received pumps and injectors as per job orders and customer specifications
• Assist in repairing pumps and injectors with required parts following standard repair procedures
• Provide technical advice and support in supply, maintenance, and calibration of injector pumps and parts

Sales and Customer Service

• Source sales leads and conduct regular field visits to prospects
• Conduct customer visits and provide support through training and supply of catalogues and training materials
• Develop detailed customer profiles to understand current and future requirements
• Conduct comprehensive market research, qualify leads, and craft persuasive proposals
• Prepare accurate quotations to inform customers of prices and stock availability in a timely manner
• Close sales and follow up with credit customers to ensure timely payment
• Respond to customer complaints promptly to enhance customer satisfaction and retention
• Provide exemplary client service through timely follow-ups and tailored solutions

Marketing and Business Development

• Participate in planning and execution of marketing and sales promotional activities to promote sales and product awareness
• Assist in developing parts distribution network through identification of potential partners

Administrative and Operational Support

• Assist in record keeping, filing, and stock taking
• Collaborate with various teams to ensure proper inventory management and reporting