Debt Recovery Agent at Newark Frontiers

About the Role

The Debt Recovery Agent is responsible for managing overdue accounts through professional communication, negotiation, and follow-up. This position requires resilience, strong communication and negotiation skills, empathy, and teamwork to achieve recovery targets. You will engage clients primarily through calls, provide accurate account information, and ensure compliance with company policies while supporting overall departmental goals.

Key Responsibilities

• Make outbound and receive inbound calls regarding overdue payments
• Negotiate realistic repayment plans that benefit both customer and company
• Provide accurate details on account status and repayment terms
• Record all interactions, agreements, and follow-ups in the system
• Escalate complex cases to the Line Manager
• Meet set targets for collections, calls, and promise-to-pay (PTP) conversions
• Ensure compliance with company policies, regulations, and data protection laws
• Maintain professionalism, courtesy, and empathy in all interactions
• Collaborate with team members to meet overall departmental goals

Required Skills and Qualities

• Strong communication and negotiation abilities
• Resilience and ability to handle challenging situations
• Empathy and customer service orientation
• Teamwork and collaboration skills
• Attention to detail and accuracy in record-keeping
• Knowledge of data protection regulations and compliance requirements